Privacy

Pointfront Technologies Pvt. Ltd. (“Riverline,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This Policy describes the types of information we may collect from you, how we use it, and the measures we take to protect and safeguard that information. By accessing or using our website(s), platform(s), or services (“Services”), you agree to this Privacy Policy.

1. Scope of this Policy

This Privacy Policy applies to information we collect through:

Our websites, portals, and any other websites or applications we own or operate that link to this Policy.
Our cloud-based platforms, software-as-a-service (SaaS) offerings, and related Services provided to our clients.
Electronic communications (e.g., emails, chats, calls, or other communications) and written correspondence with us in connection with our Services.

It does not apply to information collected by third-party websites or services that may link to or be accessible from our websites or applications.

2. Information We Collect

We may collect and process the following categories of information:

Personal Information: This includes information such as your name, email address, phone number, job title, and any other information you choose to provide when you:
- Sign up or register for our Services.
- Request information or support.
- Communicate with us (e.g., via call, email, or chat).
Business Information: Information about your organization, including billing and transaction data, contracts, or other data necessary to fulfill our contractual obligations.
Usage Data: We may automatically collect certain data relating to your use of our websites or platforms, including but not limited to:
- IP address, browser type, device identifiers, and operating system.
- Pages visited, time spent, and other usage metrics.
Call Analysis Data: If you use our call analysis or AI-based automation features, we may collect and process audio recordings, call transcripts, or other call metadata necessary to provide and improve our Services.

Note: As per our internal policies and certain contractual obligations, we do not store or process call data outside of India. All such data is handled in compliance with the confidentiality provisions in our agreements and applicable Indian laws.

3. How We Use Your Information

We may use the information we collect for the following purposes:

Service Provision:
- To provide, maintain, and support our SaaS platform and related Services.
- To process your transactions, including billing and payment management.
Service Improvement and Development:
- To enhance and personalize your user experience.
- To diagnose service or technical problems and maintain security.
- To analyze how our Services are used and to develop new features or functionalities.
Communication:
- To send technical notices, updates, security alerts, and administrative messages.
- To respond to your inquiries and provide customer support.
- With your consent, to send promotional communications about our products or services.
Compliance and Enforcement:
- To comply with legal obligations, applicable laws, and regulations (including law enforcement or regulatory requirements).
- To investigate and prevent fraud, unauthorized access, or breaches of our agreements.

4. Disclosure of Your Information

We treat Confidential Information provided to us under strict obligations of confidentiality as outlined in our Mutual Non-Disclosure Agreement and SaaS Services Agreement. We do not disclose or share your information except in the following circumstances:

Service Providers / Subcontractors: We may share information with third-party vendors or service providers who require such information to perform tasks on our behalf (e.g., payment processors, hosting providers). These service providers are bound by contractual obligations to keep personal information confidential and secure and to use it only for the purposes for which we disclose it to them.
Legal Requirements: We may disclose information if required to do so by law, court order, or governmental regulation or if such disclosure is otherwise necessary in support of any legal or criminal investigation.
Business Transfers: In the event of a merger, acquisition, restructuring, reorganization, or other sale or transfer of some or all of our assets, your information may be transferred as part of that transaction. We will ensure that the receiving party agrees to protect your information consistent with this Privacy Policy.
Consent: We may disclose information where you have expressly consented to the disclosure.

We do not sell or rent personal information to third parties under any circumstances.

5. Data Security and Retention

Security Measures:
- We follow industry best practices to protect your information from unauthorized access, alteration, disclosure, or destruction.
- We maintain physical, electronic, and procedural safeguards to protect personal and confidential data against loss, misuse, or unauthorized disclosure.
Data Retention:
- We retain personal and business information as long as it is necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.
- Upon termination of services or as otherwise requested in writing, we will securely delete or return all Confidential Information in accordance with our contractual obligations, subject to any legal or regulatory requirements to retain certain records.
Data Storage Location:
- All data, including Confidential Information, Customer Data, and call recordings, is processed and stored on servers located in India, in accordance with the Mutual Non-Disclosure Agreement.

6. Your Rights and Choices

Depending on applicable law, you may have rights regarding your personal information, such as:

Access and Correction: You may have the right to access and request correction of your personal information that we hold.
Deletion: You may have the right to request the deletion of personal information, subject to certain legal limitations.
Consent Withdrawal: Where we rely on your consent to process your information, you can withdraw that consent at any time.

To exercise any rights or make any requests related to your personal information, please contact us at [developers@riverline.ai]. We will respond to your request within a reasonable timeframe.

7. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. This helps us understand user preferences, enhance user experience, and analyze usage patterns.

Cookies: Small text files that are placed on your device to store data that can be recalled by a web server in the domain that placed the cookie.
Web Beacons/Pixels: Tiny graphics files that contain a unique identifier enabling us to track certain user interactions.

You can typically adjust your browser settings to manage or reject cookies. However, if you choose to disable cookies, some parts of our Services may not function properly.

8. Third-Party Links

Our platform or website may contain links to third-party websites or services. This Privacy Policy does not apply to those external services, and we are not responsible for their content, privacy, or security practices. We recommend reviewing the privacy statements of any third-party websites or services you visit.

9. Children’s Privacy

Our Services are not directed at children under the age of 18. We do not knowingly collect or solicit personal information from anyone under 18. If you believe we may have inadvertently collected information from someone under 18, please contact us at [developers@riverline.ai], and we will promptly take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. If we make material changes, we will notify you by email (if we have your email) or by posting a notice on our website prior to or upon the change becoming effective. Please review this Policy periodically for the latest information on our privacy practices.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:

Pointfront Technologies Pvt. Ltd. (Riverline)
Address: WeWork Prestige Cube, Site No. 26, Laskar Hosur Road, Adugodi, Koramangala, Bengaluru, Karnataka 560030, India
Email: developers@riverline.ai

We will do our best to address and resolve your concerns in a prompt and appropriate manner.

By using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.